This is a full-time non-exempt position primarily responsible for the for installing, maintaining, troubleshooting existing software, and networks. Responsible to perform routine technical duties in operating a variety of input, output, and external storage devices which are part of an electronic computer system. This position will perform tasks to aid in the on-going support of computer users under general supervision. The position will typically work in a microcomputer environment providing hardware and software support to users including but not limited to software training, technical advice on software packages, hardware and software installation and troubleshooting printer malfunctions. The position will also be involved in developing user documentation. Additionally, this position will research and develop necessary systems to be used throughout the agency. This position is responsible for updating and maintaining the job manual specific to this position. Primary work hours will be Monday through Friday, 8:30am to 4:30pm with a 30-minute lunch (37.5 hours/week) unless otherwise agreed upon.

As with all WCSI positions, it is the expectation that employees adhere to WCSI, County, State and Federal guidelines, regulation, policies and laws which govern the business and service of WCSI.
This position requires the employee to perform their daily job duties and responsibilities in an structured work environment.

Includes the following, (other duties may be assigned as deemed necessary by management):

Assist the IT Development & Services Supervisor in leading internal project meetings with agency leadership to analyze, design, develop, and distribute HIPAA compliant, internal web applications. Provides data support to ensure departmental business as well as organizational objectives are met. Design, optimize, and refactor code to maximize performance and user experience. Design and deploy JavaScript logical expressions and SQL data calls into internal Mi-Apps form software to deliver business critical forms and documents. The IT Development & Services Specialist will create front end data input interface using tools such as MiApps and then provide summary reports for users using report building software such as but not limited to SSRS. The IT Development & Services Specialist will assist IT Development & Services Supervisor as point of contact to identify and resolve problems in existing systems, through interaction with WCSI staff, County staff, Vendors and Providers. Help define and enforce best practices, guidelines, and standards as it relates to web application and database design and development. Works with contracted developers and vendors, ensuring contractual obligations and project timelines are met, as related to existing systems, as well as new systems. Write and execute comprehensive automated unit tests. Design and deploy business reports using custom SQL queries and in-house reporting distribution software, such as but not limited to SSRS. Assist the IT Development & Services Supervisor with error checking and clean-up on data that is submitted to County Behavioral Health and Development Services; Office of Mental Health and Substance Abuse Services (OMHSAS); Office of Developmental Programs (ODP); and Office of Child Development and Early Learning (OCDEL). The IT Development and Services Specialist is responsible for maintaining the latest database knowledge. This position will also serve as backup to the IT Development & Services Supervisor with respects to working with current or future vendors to implement, maintain, and/or update both new and existing software. On-call and after-hour support may be necessary in some circumstances.
This position will assist front end users in guidance on how to use technology appropriately and effectively by providing sessions with users either in person or through remote use of technology such as but not limited to various software and or devices themselves.

This position is also responsible for completing other duties as assigned by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Qualifications:
Strong communication skills, both verbal and written, as well as organizational skills are essential. Must have the skills to communicate through various forums, to include delivery of training, e-mail, presentations, and reporting. Forums will include both existing and future technological means. Ability to establish priorities and set goals, displaying strong multi-tasking skills, with the ability to change priorities while regulating deadlines. Must demonstrate teamwork, through cooperation, respect and collaboration with others. Must be able to effectively present information to groups and respond to questions from leadership, staff, and the general public. Must demonstrate excellent analytical skills, forward thinking, and strong attention to detail. Candidate must be flexible and have the ability to adjust work hours, based upon the needs of the position, as communicated to the IT Development & Services Supervisor, IT Manager, or CFO.

Technical Qualifications:
Experience using object-oriented PHP, JavaScript, HTML, and CSS to build scalable, testable, user-friendly dynamic and progressive web applications. Strong knowledge and comfortable using frameworks such as Laravel, Vue, and Bootstrap. Experience using Git in a team environment; comfortable using Git through a command line, or through a graphical user interface. Working knowledge of creating and consuming REST API endpoints. Must be comfortable within the Linux command prompt. Strong design and implementation skills including UML, ERD, Flow Charts. Experience with Microsoft SQL Server and the SQL language. Ability to understand existing relational database structure; read and understand existing queries; write new queries. Experience with MySQL is a plus. Experience with, or willingness to learn SQL Reporting Services to build and distribute new reports, maintain existing reports. Basic understanding of medical claims processing, lifecycle, and timeline for correcting claims. Basic understanding, or willingness to learn layout and specifications for 5010 HIPAA ASC X12 files, specifically 270/271, 277, 835, 837. Knowledge of how to convert reconciliation reports into tangible corrective actions; resubmit claims.

Preferred Qualifications:
Strong web development skills. Portfolio of previous work. Project management skills including organizing and managing multiple projects. Ability to multi-task and take direction in a team environment. Strong written and verbal communication skills. Detail and deadline oriented critical. Must be flexible and adapt/react to change/ Must be organized and able to prioritize

Education and/or Experience:
A degree with major course work in data processing; or graduation from high school and one (1) year of experience and one hundred (100) hours of formal training in the use of computing and information technology resources.

Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Certificates, Registrations, Licenses:
Valid PA Driver’s License, Proof of Valid Auto Insurance, Act 34 (Criminal Record), and Act 33 (Child Abuse) and FBI Clearance. There will be monthly screenings of PA Medicheck List, LEIE (List of Excluded Individuals/Entities) and SAM (System for Award Management).

As a requirement of employment, certain personal information (Birth Date, Driver’s License, Diplomas, Transcripts, etc.) can be shared in a confidential communication as related to regulations, licensure and/or insurance carrier contracts.

As with all WCSI positions, this position will adhere to all random drug screening requirements, as set forth by WCSI Policy.


Physical/Mental Demands:
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel and to talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, crawler climb. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment:
While performing the duties of this job, the employee’s regular works in an office environment and is occasionally exposed to outside weather conditions. The work is generally performed in a distributed environment and involves applying technology to manage information for the business area in accordance with applicable standards. Duties performed with considerable independence and are subject to review by an administrative or technical supervisor for quality of applications developed, the operational performance of the network and/or support services being provided.

It is WCSI’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with disabilities.