SUMMARY
This is a full-time non-exempt position primarily responsible for the provision and coordination of TCM services to clients. Supervises a team of TCM Hybrid professionals responsible for delivering case management services to a diverse client population, including Children, Transitional Age Youth (TAY), and Adults. Ensure TCM Hybrid professionals are assisting clients in making choices for the full and appropriate use of available services through the use of consultation, service linkage, advocacy and information about community, county, and state resources. Will monitor adherence to regulations and the accurate and prompt completion of all reporting, billing, and other required paperwork.
Primary work hours will be Monday through Friday, 8:30am to 4:30pm with a 30-minute lunch (37.5 hours/week) unless otherwise agreed upon. This position requires flexibility to work non-traditional hours, including evenings and weekends, to participate in outreach events and WCSI activities. The TCM Supervisor Hybrid must be willing to adjust their schedules as needed to support these initiatives.
This position requires the employee to perform their job duties and responsibilities in an unstructured work environment.
Compliance:
As with all WCSI positions, it is the expectation that employees adhere to WCSI, County, State and Federal guidelines, regulation, policies, and laws which govern the business and service of WCSI.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following, (other duties may be assigned as deemed necessary by management):
*This position may require the TCM Supervisor Hybrid to provide TCM services, as identified in the TCM Hybrid job description, on an as needed basis to ensure adequate coverage during staffing shortages or other situations where additional support is necessary. *
Program Supervision and Coordination:
Responsible for the day-to-day supervision, coordination, and implementation of team activities for the purposes of efficient and effective service delivery. Monitors the compiling, maintenance, and review of necessary client records to assure compliance with county and state regulations. Ensures the
preparation and maintenance of statistics and reporting. Ongoing monitoring and maintenance of BH desktop manual.
Staff Supervision and Evaluation:
Provides ongoing supervision to program staff. Completes staff performance evaluations and implements agency personnel policies and procedures, as necessary. Monitors and manages staff scheduling and services provided to clients. Assures the timely and accurate staff submission of service plans/service documentation, billing reports as required, and completion of monthly standards surveys. Assists in the interviewing and hiring of staff in conjunction with the BH Program Manager and BH Director.
Staff Development and Training:
Develops monthly and overall staff development/training plans for the Targeted Case Management unit based upon the individual strengths/areas of weakness of each case manager. Seeks out and disseminates information regarding education opportunities within the guidelines of agency policy and procedures and within the fiscal parameters of program budgets.
Program Development and Planning:
In conjunction with BH Program Manager and BH Director, provides direction, leadership and training to staff in reference to program planning and development in order to most effectively meet consumer and overall agency needs. May assist in the development of departmental procedures and the annual reporting related to the development and operational goals, including statistical and tracking reports, of the unit. Establishes and monitors service provision goals for staff, assures compliance with all standards established by the agency, county, and state.
Community Engagement and Outreach:
Actively participate in community engagement and outreach efforts. This includes attending and contributing to at least two outreach events and/or WCSI activities annually. The supervisor will play a key role in representing the organization, fostering relationships with community partners, and promoting the organization’s mission and services. Flexibility in scheduling is essential to accommodate these events, which may occur during evenings and weekends. The supervisor should demonstrate strong communication and interpersonal skills, ensuring effective collaboration and engagement with diverse community members. The supervisor is also responsible for ensuring that each staff member on their team actively participates in a minimum of two outreach events during the fiscal year to promote program visibility and client engagement.
Budget and Fiscal Accountability:
Under the direction and guidance of the BH Program Manager, helps to maintain cost effective program operation; provides necessary reports, statistics and other requested information to agency fiscal department, county, and/or state. Ensures that all services provided by staff align with established service provision standards, including actively promoting high-quality, client-centered care while monitoring service delivery to meet productivity benchmarks utilizing established supervisory tools and processes.
Community Education and Public Relations:
Establishes and maintains effective working relationships with clients, families, staff, superiors, and other providers including county/state agencies and professional groups/organizations.
Facilities Management:
Maintains program facilities in accordance with federal, state, county, and local regulations.
Professional Responsibilities:
Extensive knowledge of theories, principles and techniques related to services provided. Knowledge of administrative principles and procedures. Ability to establish/maintain effective working relationships with clients, associates, and agency personnel. Knowledge of community resources and ability to facilitate coordination activities. Ability to prepare clear, concise reports and to communicate effectively, both orally and in writing. Ability to establish effective working relationships with clients and agency personnel.
SUPERVISORY RESPONSIBILITIES
The TCM Supervisor Hybrid reports to the BH Program Manager and may also take direction and guidance from the BH Director. Directly supervises employees in the Behavioral Health Department as designated on the WCSI Organizational Chart. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
A master’s degree in social work, psychology, rehabilitation, activity therapies, counseling or education and 3 years of mental health direct care experience; or
A bachelor’s degree in sociology, social work, psychology, gerontology, anthropology,
history, criminal justice, theology, counseling, education, or be a registered nurse, and 5 years
mental health direct care experience, 2 of which shall include supervisory experience; or
A bachelor’s degree in nursing and 3 years mental health direct care experience.
Language Skills:
The ability to read, analyze, and interpret general business information, periodicals, professional journals, technical procedures, or governmental bulletins/regulations. Ability to write reports, business correspondence, and procedure manuals. Effectively present information, and respond to questions from agency, county, and state representatives.
Certificates, Registrations, Licenses:
Valid PA Driver’s License, Proof of Valid Auto Insurance, Act 34 (Criminal Record), and Act 33 (Child Abuse) and FBI Clearance. There will be monthly screenings of PA Medicheck List, LEIE (List of Excluded Individuals/Entities) and SAM (System for Award Management).
Other:
As a requirement of employment, certain personal information (Birth Date, Driver’s License, Diplomas, Transcripts, etc.) can be shared in confidential communication as related to regulations, licensure, and/or insurance carrier contracts.
As with all WCSI positions, this position will adhere to all random drug screening requirements, as set forth by WCSI Policy.
ENVIRONMENT, PHYSICAL and MENTAL CONDITIONS
Physical/Mental Demands:
While performing the duties of this job, the employee is regularly required to operate a motor vehicle, sit, stand, walk, bend and lift objects of up to 10 pounds. The employee regularly uses a computer, phone, fax, copier, and other essential office equipment to carry out daily work assignments.
Substantial problem solving in response to urgent/emergency situations, which may require immediate action. Ability to apply principles of leadership and management in daily practice.
Work Environment:
The services of this job are community based. While performing the duties of this job, the employee is exposed to a combination of office and outside/travel conditions and regularly exposed to a moderate level of noise.
REASONABLE ACCOMMODATION
It is WCSI’s business philosophy and practice to provide reasonable accommodation, according to applicable state and federal laws, to all qualified individuals with disabilities.