Criminal Justice TCM Supervisor

SUMMARY
This is a full-time non-exempt position primarily responsible for the provision and coordination of Criminal Justice TCM services to clients. This position works closely with and is responsible for effective communication with all phases of the criminal justice system: prisons, courts, probation, law, and magistrates. This position supervises a team of Criminal Justice TCMs, ensuring they are assisting clients in making choices for the full and appropriate use of available services through the use of consultation, service linkage, advocacy, and information about community, county, and state resources and will monitor adherence to regulations and the accurate and prompt completion of all reporting, billing, and other required paperwork.

Primary work hours will be Monday through Friday, 8:30am to 4:30pm with a 30-minute lunch (37.5 hours/week) unless otherwise agreed upon. The CJS Supervisor is required to participate in an after-hours on-call rotation, as scheduled, to provide support to clients and the designated on-call TCM(s).This position requires flexibility to work non-traditional hours, including evening and weekends, to participate in outreach events and WCSI activities. The CJS TCM Supervisor must be willing to adjust their schedules as needed to support these initiatives.

This position requires the employee to perform their daily job duties and responsibilities in a structured work environment.

Compliance:
As with all WCSI positions, it is the expectation that employees adhere to WCSI, County, State and Federal guidelines, regulation, policies and laws which govern the business and service of WCSI.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following, (other duties may be assigned as deemed necessary by management):

This position may require CJS TCM Supervisor to provide CJS TCM services, as identified in the CJS TCM job description on an as needed basis to ensure adequate coverage during staffing shortages or other situations where additional support is necessary.

While the primary focus of this role is working with adults, the position also requires occasional interaction with children during on-call responsibilities.

Program Supervision and Coordination:
Responsible for the day-to-day supervision, coordination, and implementation of program activities for the purposes of efficient and effective service delivery. Monitors the compiling, maintenance and review of necessary client records to assure compliance with county and state regulations. Ensures the preparation and maintenance of statistics and reporting. Ongoing monitoring and maintenance of the BH Desktop Manual. Promotes trauma informed communication and the importance of the Social Determinants of Health (SDoH) and wellness.

Staff Supervision and Evaluation:
Provides ongoing supervision to program staff. Completes staff performance evaluations and implements agency personnel policies and procedures as necessary. Monitors and manages staff scheduling and service provisions/services rendered. Assures the timely and accurate staff submission of service plans/service documentation and billing reports as required, and completion of monthly standards surveys. Promotes outcome focused results. Assists in interviewing and hiring of TCM in conjunction with the BH Program Manager and BH Division Director.

Staff Development and Training:
Develops monthly and overall staff development/training plans for TCM unit based upon the individual strengths/areas of weakness of each case manager. Seeks out and disseminates information regarding education opportunities within the guidelines of agency policy and procedures and within the fiscal parameters of program budgets. Utilizes first person language.

Program Development and Planning:
In conjunction with the BH Program Manager and BH Division Director, provides direction, leadership and training to staff in reference to program planning and development in order to most effectively meet clients and overall agency needs. Responsible for development of policies and procedures and the annual reporting related to the development and operational goals, including statistical and tracking reports, of the unit. Establishes and monitors service provision/services rendered goals for staff, assures compliance with all standards established by the agency, county and state. Navigates multiple systems recognizing there is not one pathway to recovery. Adopts recovery and resiliency principles in practice.

Community Engagement and Outreach:
Actively participate in community engagement and outreach efforts. This includes attending and contributing to at least two outreach events and/or WCSI activities annually. The supervisor will play a key role in representing the organization, fostering relationships with community partners, and promoting the organization’s mission and services. Flexibility in scheduling is essential to accommodate these events, which may occur during evenings and weekends. The supervisor should demonstrate strong communication and interpersonal skills, ensuring effective collaboration and engagement with diverse community members. The supervisor is also responsible for ensuring that each staff member on their team actively participates in a minimum of two outreach events and/or WCSI activities during the fiscal year to promote program visibility and client engagement.

Budget and Fiscal Accountability:
Under the direction and guidance of the BH Program Manager, remains familiar and up to date with program budget; helps to maintain cost effective program operation; provides necessary reports, statistics and other requested information to agency fiscal department, county and/or state. Assists Fiscal Director/Department to ensure that all possible federal revenues will be obtained. Ensures that all services provided by staff align with established service provisions standards, including actively promoting high-quality client-centered care while monitoring service delivery to meet productivity benchmarks utilizing established supervisory tools and processes.

Community Education and Public Relations:
Participation in public relations and community education activities as required. Performs public education activities within the community to gain acceptance and understanding of Targeted Case Management and other agency programs. Establishes and maintains effective working relationships with clients, families, staff, superiors and other providers including county/state agencies and professional groups/organizations.

Facilities Management:
Maintains program facilities in accordance with federal, state, county and local regulations.

Professional Responsibilities:
Extensive knowledge of theories, principles and techniques related to criminal justice and case management services provided. Knowledge of administrative principles and procedures. Ability to establish/maintain effective working relationship with clients, associates, and agency personnel. Knowledge of community resources and ability to facilitate coordination activities. Ability to prepare clear, concise reports and to communicate effectively, both orally and in writing. Ability to establish effective working relationships with clients and agency personnel.

SUPERVISORY RESPONSIBILITIES
The Criminal Justice TCM Supervisor reports to the BH Program Manager and may also take direction and guidance from the BH Director and the Chief Executive Officer. Directly supervises employees in the BH Department as designated on the WCSI Organizational Chart. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
A master’s degree in social work, psychology, rehabilitation, activity therapies, counseling or education and 3 years of mental health direct care experience; or
A bachelor’s degree in sociology, social work, psychology, gerontology, anthropology, history, criminal justice, theology, counseling, education, or be a registered nurse, and 5 years mental health direct care experience, 2 of which shall include supervisory experience; or
A bachelor’s degree in nursing and 3 years’ mental health direct care experience
Previous criminal justice experience is preferred.

Language Skills:
The ability to read, analyze, and interpret general business information, periodicals, professional journals, technical procedures, or governmental bulletins/regulations. Ability to write reports, business correspondence, and procedure manuals. Effectively present information, and respond to questions from agency, county, and state representatives.

Certificates, Registrations, Licenses:
Valid PA Driver’s License, Proof of Valid Auto Insurance, Act 34 (Criminal Record), and Act 33 (Child Abuse) and FBI Clearance. There will be monthly screenings of PA Medicheck List, LEIE (List of Excluded Individuals/Entities) and SAM (System for Award Management).

Other:
As a requirement of employment, certain personal information (Birth Date, Driver’s License, Diplomas, Transcripts, etc.) can be shared in confidential communication as related to regulations, licensure and/or insurance carrier contracts.

As with all WCSI positions, this position will adhere to all random drug screening requirements, as set forth by WCSI Policy.

ENVIRONMENT, PHYSICAL and MENTAL CONDITIONS

Physical/Mental Demands:
While performing the duties of this job, the employee is regularly required to operate a motor vehicle, sit, stand, walk, bend and lift objects of up to 10 pounds. The employee regularly uses a computer, phone, fax, copier and other essential office equipment to carry out daily work assignments.

Substantial problem solving in response to urgent/emergency situations, which may require immediate action. Ability to apply principles of leadership and management in daily practice.

Work Environment:
The services of this job are community based. While performing the duties of this job, the employee is exposed to a combination of office and outside/travel conditions and regularly exposed to a moderate level of noise.

REASONABLE ACCOMMODATION
It is WCSI’s business philosophy and practice to provide reasonable accommodation, according to applicable state and federal laws, to all qualified individuals with disabilities.