SUMMARY
This is a full-time non-exempt position that is responsible for the direct supervision of an assigned team of Supports Coordinators. These Supports Coordinators are responsible for the provision and coordination of Intellectual Disabilities Supports Coordination Services to eligible Individuals and their families. Essential function of this position is to carry out supervisory responsibilities in accordance with the organization’s policy and procedure and to provide an appropriate level of leadership to ensure that each Supports Coordinator is working towards the vision and mission of this organization. This position reports directly to a SCO Program Manager and may also take direction from the SCO Director. Primary work hours will be Monday through Friday, 8:30am to 4:30pm with a 30-minute lunch (37.5 hours/week) unless otherwise agreed upon.
Compliance:
As with all WCSI positions, it is the expectation that employees adhere to WCSI, County, State and Federal guidelines, regulation, policies and laws which govern the business and service of WCSI.
This position requires the employee to perform their daily job duties and responsibilities in a unstructured work environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned as deemed necessary by the SCO Program Manager and Director.
Leadership Responsibilities:
Provide the appropriate level of leadership to each Supports Coordinator by demonstrating effective techniques such as instruction, coaching, mentoring, and modeling. Actively participate in monthly supervisory team meetings, conduct monthly SC team meetings, and facilitate departmental team meetings as needed. Supervisors will schedule individual supervision meetings to assist employees in managing specific situations, keep Supports Coordinators up to date with departmental needs and changes, as well as to provide ongoing feedback on work performance. On a rotating basis, with other supervisors, provide office coverage within the department along with assuming primary responsibility for ensuring back up for team members. Delegate responsibility appropriately and demonstrate best practice techniques. Provide necessary reports for the Program Manager and Department.
Problem Solving/Decision Making:
Demonstrates the ability to participate in the decision-making process. Motivate Supports Coordinators to build on their strengths that are demonstrated, and develop specific strategies to remedy performance deficiencies. Relate relevant and critical information to the SCO Program Manager in a timely manner.
SUPERVISORY RESPONSIBILITIES
Provide direct supervision to an assigned team of Supports Coordinators for the SCO Program. Carry out supervisory responsibilities in accordance with the organization’s policy and regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure that all program standards are reviewed and met monthly for each team member. Complete performance evaluations and performance standard reviews on all assigned staff as required by WCSI. Provide bi-weekly supervision which is logged as per agency policy. Adheres to and enforces agency personnel policies. Provide day-to-day coordination, and implementation of program goals and activities to aid the SC to manage and organize their work activities. This position will be responsible for ISP review for all of their assigned team members according to the department’s criteria for submission form and submission of all ISP’s the county level for review. Timelines for review and submission are outlined in the department’s ISP process. Supervisors will ensure to model concepts set forth by ODP that include, but are not limited to Everyday Lives, Person Centered Planning, Lifecourse Framework, and the ISAAC Principles.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Bachelor’s degree with major coursework in sociology, social welfare, psychology,
gerontology, criminal justice or other related social sciences; and two years’ experience as a Supports Coordinator; or Have a combination of experience and education equaling at least six years of experience in public or private social work including at least 24 college-level credit hours in sociology, social work, psychology, gerontology or other related social science
Language Skills:
The ability to read, analyze, and interpret general business information, periodicals, professional journals, technical procedures, or governmental bulletins/regulations. Ability to write reports, business correspondence, and procedure manuals. Effectively present information, and respond to questions from agency, county, and state representatives.
Certificates, Licenses, Registrations:
Valid PA Driver’s License, Proof of Valid Auto Insurance, Act 34 (Criminal Record), and Act 33 (Child Abuse) and FBI Clearance. There will be monthly screenings of PA Medicheck List, LEIE (List of Excluded Individuals/Entities) and SAM (System for Award Management).
Other:
As a requirement of employment, certain personal information (Birth Date, Driver’s License, Diplomas, Transcripts, etc.) can be shared in a confidential communication as related to regulations, licensure and/or insurance carrier contracts.
As with all WCSI positions, this position will adhere to all random drug screening requirements, as set forth by WCSI Policy.
Position Funding:
This position’s funding is determined by WCSI’s allocation process. Incumbent in this position may be required to complete a WCSI Time Study, frequency determined by Fiscal Management, for purposes of this allocation process.
ENVIRONMENT, PHYSICAL and MENTAL CONDITIONS
Physical/Mental Demands:
While performing the duties of this job, the employee is regularly required to operate a motor vehicle, sit, stand, walk, bend and lift objects of up to 10 pounds. The employee regularly uses a computer, phone, fax, copier and other essential office equipment to carry out daily work assignments. Substantial problem solving in response to urgent/emergency situations, which may require immediate action. Ability to apply principles of leadership and management in daily practice.
Work Environment:
The services of this job are community based. While performing the duties of this job, the employee is exposed to a combination of office and outside/travel conditions and regularly exposed to moderate levels of noise.
REASONABLE ACCOMMODATION
It is WCSI’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with disabilities.