Westmoreland County 24-Hour Crisis Hotline   1-800-836-6010 T.T.Y Accessible

WCSI Position Title: BH Program Manager - Child/Adult
Position Classification: Casework Manager 1
MCR Code: P3011
Department: Behavioral Health
Supervisor: BH Divisional Director
Position Status: Full-Time/Regular/Exempt
Prepared Date: 04/19/2023

Click here to apply online https://wcsi.org/careers/appone


This full-time exempt position is part of the senior management leadership team in the behavioral health division. It provides general management oversight of operations for targeted case management services (TCM), with a primary responsibility for child/adolescent/transition age youth TCM; the Certified Peer Specialist Services (CPS) unit; and the Intake Unit. The incumbent works with other BH Program Managers and is expected to assist the Behavioral Health Divisional Director in overall management and operations of the Department. The position includes direct supervisory responsibilities of both TCM and CPS supervisors and Intake Staff. The primary work hours are Monday through Friday, 8:30AM-4:30PM with a ½ hour lunch, unless otherwise agreed upon.  The incumbent ensures adherence with all applicable regulatory, agency and program/agency requirements. Responsibilities include referral tracking, assignment and disposition of cases; management of expenses, service provisions, facility monitoring; and incident management.  In addition to direct supervision of the TCM/Peer Supervisors, this position may also provide general supervision to other professional and clerical staff involved or supporting operations, including those with client-related matters, MCO and billing situations requiring up-line assistance. Responsible for assessing/assuring operational compliance with BH program licensing; and effectively collaborating with the BH Divisional Director, management team and/or agency leadership to continue the growth and expansion of services and ensure continuity and quality of services to clients. 


As with all WCSI positions, it is the expectation that employees adhere to WCSI, County, State and Federal guidelines, regulation, policies and laws which govern the business and service of WCSI. 

This position requires the employee to perform their daily job duties and responsibilities in a structured work environment.

Essential Duties and Responsibilities

Include the following, (other duties may be assigned as deemed necessary by management):


Assign client referrals and manage the case-closure process to ensure compliance with access requirements, caseload ratios, etc.


Maintain disposition and/or other files for outcome reporting and/or contract or other regulatory requirements.


Review and monitor expense reports and track spending.

Monitor TCM/Peer teams’ unit production, intake access standards and specific department incident management.


Oversee and administer the Intake services for the BH Division.


Conduct site visits as necessary.


Coordinate weekly staffing meetings.


Provide supervision as required.


Complete special focused projects as assigned.


Serve as a regular member on the BH QA Committee and the Safety Committee, or other committees or project teams as required.


Assist with the orientation of newly hired staff.


Manage assigned TCM teams, peer teams and behavioral health staffing, ensuring that staff resources are administered appropriately, including site and special event coverage.


Coordinate the development of staff resources by evaluating service system needs and coordinating appropriate training.  This includes working directly with staff to incorporate their expertise in the streamlining of procedures.


Provide BH Divisional Director with monthly status reports on sites, productivity, critical incidents, referral statistics and access standards.


Research and provide interpretation of changes to regulations and/or procedures to the BH Divisional Director and remain current on all processes as related to the responsibilities of TCM/Peer-BH Services. In collaboration with the BH Divisional Director, and assist with the formulation and implementation of necessary changes to process, including staff training and follow-up.


Assist with the up-line supervisory back up to the agency’s 24 hour on call responsibilities per DHS regulations.


Participate in all credentialing, audit and licensing activities, providing assistance to management staff in preparation for these events. 


Attend specially designed training programs provided through WCSI, county, state and federal agencies.


Actively work with BH QA committee to insure 100% compliance in all programs.


Work with other BH Program Managers in all efforts as assigned by the BH Divisional Director.


Perform other duties, as may be assigned by the BH Divisional Director or the Chief Executive Officer.


Adhere to WCSI, county state and federal policies and regulations governing the Behavioral Health program.


Supervisor Responsibility

This position is responsible for the direct supervision of TCM and CPS supervisors and Intake Staff.  May be responsible to provide individual assistance to professional and clerical staff, as needed. This position will be directly supervised by the BH Divisional Director.  This position may also receive direction from the Chief Executive Officer and/or other Administrative Directors.




The candidate for this position must have a strong knowledge base and direct experience with the Behavioral Health Service System, policies, and philosophies.  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  Applied skills and experience, as related to MH Services. Strong writing and organizational skills are essential.  Candidate must have the skills to communicate through various forums, to include delivery of training, e-mail management, verbal, and written presentations in conjunction with Microsoft Word, PowerPoint, Excel and other data base software.  Must be able to effectively present information and respond to questions from groups of managers, clients, customers, staff, and the general public.


Education and Experience:

Master’s Degree required with a minimum of two (2) years of Mental Health Supervision experience and three (3) years of MH case management or case management related experience.  Must possess extensive knowledge of management and business principles in relation to data and outcomes and HIPAA regulations.  Knowledge of county provider network, including products and services available to improve client and staff viability and satisfaction is required.  Incumbent is required to complete the peer supervisor training and maintain credentials as required. Must be team oriented and flexible. 


Language Skills: Within the scope of this position, candidate will have the ability to read and understand information and ideas presented in writing, communicate information and ideas in speaking and writing so others will understand. Communicate information and ideas in writing so others will understand. Compose correspondence and compile and arrange data in a readable and comprehensible manner. Combine pieces of information to form general conclusions. Exercise good judgement and maintain confidentiality in maintaining critical and sensitive information, records, and reports. Work with frequent interruptions and a high degree of contact by phone. Make accurate arithmetic calculations.

Within the scope of this position, candidate will have the skill to: Identify or detect a pattern (words; data) that is hidden in other distracting information, apply principles of time management, apply principles of work organization, Assess the importance/value/quality of tasks/assignments, and apply principles of prioritization and review information and ask pertinent questions and evaluate in order to obtain the best solution.

 Certificates, Registrations, Licenses:

Valid PA Driver’s License, Proof of Valid Auto Insurance, Act 34 (Criminal Record), and Act 33 (Child Abuse) and FBI Clearance. There will be monthly screenings of PA Medicheck List, LEIE (List of Excluded Individuals/Entities) and SAM (System for Award Management).


As a requirement of employment, certain personal information (Birth Date, Driver’s License, Diplomas, Transcripts, etc.) can be shared in a confidential communication as related to regulations, licensure and/or insurance carrier contracts.

As with all WCSI positions, this position will adhere to all random drug screening requirements, as set forth by WCSI Policy.



Physical/Mental Demands: 

Primary functions require sufficient physical ability and mobility to work in an office setting, to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach and twist; to lift and carry light to moderate (15 pounds) amounts of weight, to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.  Requires the ability to see, within the normal vision range, with or without correction.  Requires the ability to hear, within the normal audio range, with or without correction. Work responsibilities will require excellent problem-solving skills and organizational skills.  Will be exposed to situations which are urgent or emergent, which may require immediate action.  Responsibilities require multi-tasking, with extensive employee contact and frequent interruptions, which could be time sensitive and/or have deadlines. Will require management of requests and situations that occur at the same time.

 Work Environment:

Work is performed primarily in a standard office environment. with extensive employee contact and frequent interruptions.  Work may be required outside the office environment in relation to needs of the organization.  This can include overnight travel.  Exposure to outside weather conditions will exist.  The noise level in the work environment is low to moderate. 

Position Funding:  This position’s funding is determined by WCSI’s allocation process.  Incumbent in this position may be required to complete a WCSI Time Study, frequency determined by Fiscal Management, for purposes of this allocation process. 


It is WCSI’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with disabilities.

This position description is not an employment agreement or contract, but rather a description of the expectations of job duties and responsibilities as assigned to this position. Management has the exclusive right to alter the scope of work within the framework of this position description and the position classification, at any time without prior notice.

Click here to apply online https://wcsi.org/careers/appone



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Westmoreland County 24 Hour Crisis Hotline
1-800-836-6010 T.T.Y Accessible