| WCSI Position Title: | Targeted Case Manager Level 1 |
| Position Classification: | Caseworker 1 |
| MCR Code: | W3000 |
| Department: | Behavioral Health |
| Supervisor: | TCM Supervisor |
| Position Status: | Full-Time/Regular/Non-Exempt |
| Prepared Date: | 03/04/2022 |
Summary
This is a full-time non-exempt position primarily responsible
for the assessment of client functioning and the development, preparation, and
implementation of a comprehensive Targeted Case Management Service Plan. Responsible
for monitoring all services received by TCM clients, resource development, service
linkage, crisis intervention services and client advocacy. Works as an interdisciplinary team member. Work
assignments will be discussed at bi-weekly planning meetings. Goals and objectives will be developed, and
priority assignments identified. Maintains
all TCM records and other relevant paperwork accurately and promptly. Primary
work hours will be Monday through Friday, 8:30am to 4:30pm with a 30-minute
lunch (37.5 hours/week) unless otherwise agreed upon.
Upon successful completion of twenty-four (24) months of employment
in a Targeted Case Manager - Level 1/Caseworker 1 position, or when
qualifications of the Targeted Case Manager/Caseworker 2 position are met, the
employee is eligible to apply for a Targeted Case Manager/Caseworker 2 position.
Compliance:
As with all
WCSI positions, it is the expectation that employees adhere to WCSI, County, State
and Federal guidelines, regulation, policies and laws which govern the business
and service of WCSI.
This position
requires the employee to perform their daily job duties and responsibilities in
an unstructured work environment.
Essential Duties and Responsibilities
Include the following, (other duties may be assigned as deemed necessary by management):
:
Case
Management Activities:
Assess client need utilizing the Environmental Matrix and Strength Based
Assessment (SBA), client and/or collateral interviews, and reviews of clinical
and social information. Needs assessment will consider current and historical
information, with emphasis on precipitating factors to deteriorated
functioning.
Develops,
prepares and implements a comprehensive Targeted Case Management Service Plan
which includes short and long term goals/outcomes based on client, provider and
progress.
Outcomes will be directed towards reduced hospitalization, independent living,
improved vocational/educational status and social supports. Conducts regular,
documented re-evaluations of client progress. Ensures face-to-face contact to
the client based on program requirements, working on a variable schedule as
assigned by supervisor.
Crisis
Intervention Activities:
Participates in a rotating system to ensure that 24-hour crisis services are
available. Responds to both face-to-face and telephone requests for
intervention. Evaluates clients and works with Crisis Intervention services to
arrange for urgent psychiatric care, if needed. Ensures that all alternatives
to hospitalization have been explored.
Monitoring
and Coordination Activities:
Monitors all services
received client by reviewing cases; meeting with family, significant others,
relevant providers, advocates, and attorneys; and attending
Advocacy
Activities:
Advocates for the client to ensure responsiveness from natural, community, generic
and specialized services. Advocacy includes providing information, removing
barriers, and creating options and resolving problems.
Case
Documentation:
Maintains Targeted Case
Management records, charts contacts with clients and collateral contacts.
Updates forms as needed. Reviews charts for compliance with regulations.
Prepares for annual record audits by the county and state. Efficiently
completes paperwork and other program related material. Consistently maintain
service provisions in accordance with the department standard, as established
by WCSI.
Professional/Technical Responsibilities:
Extensive knowledge of theories, principles, and techniques related to service
provided. Ability to establish/maintain effective working relationship with clients,
associates and agency personnel. Knowledge of community resources and ability
to facilitate coordination activities. Ability to prepare clear, concise reports
and to communicate effectively, both orally and in writing.
Supervisor Responsibility
Qualifications
:
· A high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science and two years of experience in direct contact with mental health clients.
Language Skills:
Strong Interpersonal skills, effective oral and written communication skills.
Certificates,
Registrations, Licenses:
Valid PA Driver’s License, Proof of Valid Auto Insurance, Act 34 (Criminal Record), and Act 33 (Child Abuse) and FBI Clearance. There will be monthly screenings of PA Medicheck List, LEIE (List of Excluded Individuals/Entities) and SAM (System for Award Management).
Other:
This position requires the availability
and utilization of the employee’s personal vehicle, for purposes of transportation
to and from work appointments.
Transportation of clients in personal vehicles is not permitted, as
agency vehicles are available for this purpose.
As a requirement of employment,
certain personal information (Birth Date, Driver’s License, Diplomas,
Transcripts, etc.) can be shared in a confidential communication as related to
regulations, licensure and/or insurance carrier contracts.
As with all WCSI positions, this position will adhere to all random drug screening requirements, as set forth by WCSI Policy.
ENVIRONMENT, PHYSICAL and MENTAL CONDITIONS
Physical/Mental Demands:
While performing the duties of this job, the employee is regularly
required to operate a motor vehicle, sit, stand, walk, bend and lift objects of
up to 10 pounds. The employee regularly is driving a vehicle, utilizing a cell phone,
GPS, computer, fax, copier and other essential office equipment to carry out daily
work. Must be able to perform CPR/First Aid if needed. Substantial problem
solving is needed to respond to urgent or emergency situations.
Work Environment:
While performing the duties of this job, BH Case management is provided
as needed in the place where the client resides or needs the service. Case management
is a community-based service and offers service in the client's home, community
center, and place of worship or treatment center. Case managers will provide
linkage, monitoring, access to services; provide assessment and service
planning, problem resolution and informal support network building for clients
on their caseload in a client driven fashion where and when it is needed. Exposure to outside weather condition will
exist. The noise level in the work environment is usually moderate. The work environment
for this position requires the employee to have the skills and ability to
perform their daily job duties and responsibilities in an unstructured work
environment.
REASONABLE ACCOMMODATION
It is WCSI’s
business philosophy and practice to provide reasonable accommodations, according
to applicable state and federal laws, to all qualified individuals with
disabilities.
This position description is not an employment agreement or contract, but rather a description of the expectations of job duties and responsibilities as assigned to this position. Management has the exclusive right to alter the scope of work within the framework of this position description and the position classification, at any time without prior notice.
