| WCSI Position Title: | TCM Team Lead |
| Position Classification: | Caseworker 3 |
| MCR Code: | W3002 |
| Department: | Behavioral Health |
| Supervisor: | TCM Supervisor |
| Position Status: | Full-Time/Regular/Non-Exempt |
| Prepared Date: | 05/25/2023 |
Summary
This is a
professional development opportunity for an employee demonstrating interest and
skill in becoming a leader and provides a unique opportunity for qualified
individuals. The unique characteristic of this position is that it will
be designated as a TCM Team Lead that will provide for the case management
needs of their individual caseload while providing support to the other TCMs on
their designated team with a leadership mind set. Targeted Case Management (TCM) is a critical service that
involves the primary functions of locating, coordinating, and monitoring needed
services and supports for participants with an eligible mental health diagnosis
with or without co-occurring drug and alcohol conditions, medical complexities,
and developmental needs. This
position’s duties and responsibilities directly align directly with the support
needed to ensure the delivery of TCM services by the organization.
TCM is a non-exempt
position where the essential job duties and responsibilities are to locate,
coordinate and monitor services for consumers, to include incident management,
service linkage, crisis intervention and consumer advocacy. The tasks are
carried out within the principles and philosophy of person-centered care and
self-determination, recovery principles, CSP and CASSP principles. The TCM is
an interdisciplinary team member working with other stakeholders as identified
by the client, including providers, human service agencies and
community/natural supports.
The TCM lead is
expected to perform in accordance with the requirements of the TCM role and
function with the assigned team per below:
·
Maintain a
caseload of 1/2 of typical caseload size of a TCM.
·
Provide mentoring
and process/resource expertise regarding TCM responsibilities.
·
Provide caseload
coverage for TCM vacancies, planned/unplanned PTO and/or emergencies.
·
Maintain
excellence in service and performance.
·
Complete and
maintain all records and other relevant paperwork accurately and promptly.
·
Adhere to the
philosophies of WCSI as it applies to quality assurance and compliance.
·
When necessary,
may be asked to work on special projects directly related to
enhancing/improving delivery of TCM services.
Primary work hours will be Monday through Friday, 8:30 am to
4:30 pm with a 1/2-hour lunch (37.5 hrs/week) unless otherwise agreed upon or
as necessary based upon needs, and as directed by the supervisor and manager.
Compliance:
As with all WCSI positions, it is the
expectation that employees adhere to WCSI, County, State and Federal
guidelines, regulation, policies, and laws which govern the business and
service of WCSI.
This position requires the employee to perform their daily
job duties and responsibilities in an unstructured work environment.
Essential Duties and Responsibilities
Include the following, (other duties may be assigned as deemed necessary by management):
:
Assessment:
With regard to the assigned
caseload, the incumbent will perform routine TCM services, e.g., s/he will assess
consumer needs, utilize standardized assessment tools, e.g. The environmental
matrix and strength-based assessment, collateral interviews, and review of
relevant clinical and social information; develop a service plan with short and
long term goals; assess the client’s progress against those goals; collaborate
and coordinate with other stakeholders as appropriate. Outcomes are directed towards reduced
hospitalization, increased independent living, improved vocational/educational
status and social supports. Outcomes are
strengths-oriented, and all services are linked to an outcome.
The service plan must be completed and updated at least
annually; more frequently if indicated by a change in need or status. Regular
review of collateral information from other entities, including educational,
clinical, and social service providers, is expected with updates and any
indicated modifications to the service plan documented appropriately and as
required. The Team Lead exemplifies excellence in performance of TCM
responsibilities and serves as a mentor/coach for the rest of the assigned
team.
Crisis Intervention Activities:
Participates in a rotating system to ensure
that 24-hour crisis services are available for clients active in TCM. Responds
to both face-to-face and telephone requests for intervention. Evaluates clients
and works with Crisis Intervention services to arrange for urgent psychiatric
care, if needed. Ensures that all alternatives to hospitalization have been
explored.
Individual Service Plan:
TCM develops, prepares, and
implements a comprehensive Individual service plan which includes targeted outcomes
based on consumer needs and desires, provider, and team input.
Advocacy:
TCMs advocate for clients to ensure
responsiveness from natural, community, generic, and specialized services.
Advocacy includes providing information, removing barriers, and creating
options for resolving problems.
Regulations:
The location, coordination, and monitoring
of services provided by the TCM adhere to all applicable regulations and
requirements. Will retain working knowledge of these requirements as governed
by OMHSAS, the Office of Medical Assistance Programs, county, and payers. Such
regulations are subject to continual updating and expected to be shared with
the assigned team through verbal and/or written communication as directed by
the Supervisor, Manager or Division Director.
Locating, Coordinating, and Monitoring:
Responsibilities include making
necessary referrals for treatment services and/or other human services; monitoring
the provision of these services and the overall health, safety, and
satisfaction of the individuals served in a person-centered approach, employing
CSP, CASSP and Recovery Principles. Services are delivered in the natural
environment of the client served, and may include personal homes, community
home settings, educational settings, community-based environments.
Record Keeping and Data Entry Management:
TCM requires the necessary computer
skills in order to successfully navigate internal and external systems as
required. Documentation must meet all applicable standards and expectations, be
timely, and accurate.
Documentation:
Maintain records, document contacts with consumers, complete referrals
and/or funding requests when funding need is identified; complete paperwork and
other program related material in an efficient manner all as required for
compliance regulations. It is expected that this position will consistently
maintain service provisions in accordance with the department standard, as
established by WCSI.
Service Provisions:
Maintain expected
levels of service to clients, by producing units through documentation of case
activities for billing purposes. Provide supervisor with bi-monthly
billing/monitoring of units’ report. Consistently maintain service provisions
in accordance with the department standard, as established by WCSI.
Professional/Technical Responsibilities:
The essential purpose of the lead is
to support the team in daily operations which may include provision of first
level problem solving, technical assistance with process or understanding
policy, mentoring, and coaching. These responsibilities may be met through a
combination of shadowing, case specific or team discussion, review of case
distribution and coverage needs, etc. To provide ample opportunity to perform
related duties, the incumbent is responsible to carry a designated caseload
size while maintaining service provisions.
The role serves as the primary point of contact for peer consultation
for other TCMs on the team; provide essential coverage and back up to the team
if/when needed and works collaboratively with the team supervisor and manager
ensuring standardization of expectations and communications and directions
consistent with the expectations of the organization and all applicable rules, regulations,
and policy.
Other
Duties:
This position may
be required to perform other duties, as may be assigned by a BH Supervisor or
management staff within the department, division, and agency.
Supervisor Responsibility
This position does not have supervisory responsibilities and reports
directly to an TCM Supervisor; it assumes a position of leadership
responsibility and is required to identify and escalate situations and/or
concerns that require the supervisor’s and/or manager’s attention. The Lead
position will have the opportunity to identify area for further learning and
improvement for staff.
Qualifications
:
Education and/or Experience:
Internal
Candidate:
Preferred
candidate presently employed at WCSI in the position of TCM and working in this
role for a period of 18 months.
External Candidate:
Master’s Degree in social work, psychology, rehabilitation,
activity therapies, counseling or education and 3 years mental health direct
care experience or:
Bachelor’s Degree which includes or is supplemented by at
least 12 college credits in sociology, social welfare, psychology, gerontology,
criminal justice, or other related social science AND three years of direct experience
in behavioral health, of which two years must be experience working with or
providing services to adult individuals with serious mental illness or to
children with serious emotional disturbance or at risk for same. Experience as
a case manager is preferred, but not required or:
Bachelor’s Degree in nursing and 3 years mental health
direct care experience.
Language Skills:
Strong Interpersonal skills,
effective oral and written communications skills. Ability to prepare clear and
concise reports and documentation.
Certificates, Licenses, Registrations:
Valid PA Driver’s License, Proof of Valid Auto Insurance, Act 34
(Criminal Record), and Act 33 (Child Abuse) and FBI Clearance. There will be
monthly screenings of PA Medicheck List, LEIE and SAM.
Other:
As a requirement of
employment, certain personal information (Birth Date, Driver’s License,
Diplomas, Transcripts, etc.) can be shared in a confidential communication as
related to regulations, licensure and/or insurance carrier contracts.
As with all WCSI positions, this position will adhere to all random drug
screening requirements, as set forth by WCSI Policy.
ENVIRONMENT, PHYSICAL and MENTAL
CONDITIONS
Physical/Mental Demands:
While performing the duties of this
job, the employee is regularly required to operate a motor vehicle, sit, stand,
walk, bend and lift objects of up to 10 pounds. The employee regularly uses a
computer, phone, fax, copier and other essential office equipment to carry out
daily work assignments.
Substantial problem solving in response to urgent/emergency
situations, which may require immediate action. Ability to apply principles of
leadership and management in daily practice.
Work Environment:
The services of this job are community based. While performing the duties
of this job, the employee is exposed to a combination of office and
outside/travel conditions and regularly exposed to moderate levels of noise. Exposure
to outside weather conditions will exist.
The work environment for this position requires the employee
to have the skills and ability to perform their daily job duties and
responsibilities in an unstructured work environment.
Position Funding:
This position’s funding is
determined by WCSI’s allocation process. Incumbent in this position may be required
to complete a WCSI Time Study, frequency determined by Fiscal Management, for
purposes of this allocation process.
Other:
This position requires
the availability and utilization of the employee’s personal vehicle, for
purposes of transportation to and from work appointments. Transportation of
clients in personal vehicles is not permitted, as agency vehicles are available
for this purpose.
It
is WCSI’s business philosophy and practice to provide reasonable
accommodations, according to applicable state and federal laws, to all
qualified individuals with disabilities.
This position description is not an employment agreement or contract, but rather a description of the expectations of job duties and responsibilities as assigned to this position. Management has the exclusive right to alter the scope of work within the framework of this position description and the position classification, at any time without prior notice.
