| WCSI Position Title: | Targeted Case Manager Child/Transitional Age |
| Position Classification: | Caseworker 2 |
| MCR Code: | W3001 |
| Department: | Behavioral Health |
| Supervisor: | TCM Supervisor |
| Position Status: | Full-Time/Regular/Non-Exempt |
| Prepared Date: | 03/07/2022 |
Summary
This is a full-time non-exempt position primarily responsible
for the assessment of client functioning and the development, preparation, and
implementation of a comprehensive Targeted Case Management Service Plan. Responsible
for monitoring all services received by TCM clients, resource development, service
linkage, crisis intervention services and client advocacy. Works as an interdisciplinary team member. Work
assignments will be discussed at bi-weekly planning meetings. Goals and objectives will be developed, and
priority assignments identified. Maintains
all TCM records and other relevant paperwork accurately and promptly. Primary
work hours will be Monday through Friday, 8:30am to 4:30pm with a 30-minute
lunch (37.5 hours/week) unless otherwise agreed upon.
Compliance:
As with all
WCSI positions, it is the expectation that employees adhere to WCSI, County, State
and Federal guidelines, regulation, policies, and laws which govern the
business and service of WCSI.
This position
requires the employee to perform their daily job duties and responsibilities in
an unstructured work environment.
Essential Duties and Responsibilities
Include the following, (other duties may be assigned as deemed necessary by management):
:
Case Management Activities:
Assess client need utilizing the Environmental Matrix and Strength Based Assessment (SBA), client and/or collateral interviews, and reviews of clinical and social information. Needs assessment will consider current and historical information, with emphasis on precipitating factors to deteriorated functioning. Develops, prepares and implements a comprehensive Targeted Case Management Service Plan which includes short and long term goals/outcomes based on client, provider and TCM team input. Goals and outcomes are strength oriented and clearly operationally defined to facilitate assessment of progress. Outcomes will be directed towards reduced hospitalization, independent living, improved vocational/educational status and social supports. Conducts regular, documented re-evaluations of client progress. Ensures face-to-face contact to the client based on program requirements, working on a variable schedule as assigned by supervisor.
Crisis Intervention Activities:
Participates in a rotating system to ensure that 24 hour crisis services are available. Responds to both face-to-face and telephone requests for intervention. Evaluates clients and works with Crisis Intervention services to arrange for urgent psychiatric care, if needed. Ensures that all alternatives to hospitalization have been explored.
Monitoring and Coordination
Activities:
Monitors all services received client by reviewing cases; meeting
with family, significant others, relevant providers, advocates and attorneys;
and attending TCM team meetings. Participates in interdisciplinary and psychiatric
treatment team meetings as required. Ensures consumer needs are met through
utilization of natural supports and other social services. Investigates new resources and communicates
with respective providers on the client's behalf. Maintains current directory of
community resources. Assists client with
identification, linkage, access and coordination of these resources.
Advocacy Activities:
Advocates for the client to ensure responsiveness from
natural, community, generic and specialized services. Advocacy includes providing information,
removing barriers, and creating options and resolving problems.
Case Documentation:
Maintains Targeted Case Management records, charts contacts with clients and collateral contacts. Updates forms as needed. Reviews charts for compliance with regulations. Prepares for annual record audits by the county and state. Efficiently completes paperwork and other program related material. Consistently maintain service provisions in accordance with the department standard, as established by WCSI.
Professional/Technical Responsibilities:
Extensive knowledge of theories, principles, and techniques
related to service provided. Ability to
establish/maintain effective working relationship with clients, associates and
agency personnel. Knowledge of community
resources and ability to facilitate coordination activities. Ability to prepare clear, concise reports and
to communicate effectively, both orally and in writing.
Supervisor Responsibility
Qualifications
:
Education and/or Experience:
Bachelor's degree in Social Service related field. Previous Casemanagement experience preferred.
Language Skills:
Strong Interpersonal skills, effective oral and written communication skills.
Certificates, Registrations,
Licenses:
Valid PA Driver’s License, Proof of Valid Auto Insurance, Act 34 (Criminal Record), and Act 33 (Child Abuse) and FBI Clearance. There will be monthly screenings of PA Medicheck List, LEIE (List of Excluded Individuals/Entities) and SAM (System for Award Management).
Other:
This position requires the availability
and utilization of the employee’s personal vehicle, for purposes of transportation
to and from work appointments. Transportation
of clients in personal vehicles is not permitted, as agency vehicles are available
for this purpose.
As a requirement of employment,
certain personal information (Birth Date, Driver’s License, Diplomas,
Transcripts, etc.) can be shared in a confidential communication as related to
regulations, licensure and/or insurance carrier contracts.
As with all WCSI positions, this position will adhere to all random drug screening requirements, as set forth by WCSI Policy.
ENVIRONMENT, PHYSICAL and MENTAL CONDITIONS
Physical/Mental Demands:
While performing the duties of this job, the employee is
regularly required to operate a motor vehicle, sit, stand, walk, bend and lift
objects of up to 10 pounds. The employee
regularly uses a computer, phone, fax, copier and other essential office equipment
to carry out daily work assignments.
Substantial
problem solving in response to urgent/emergency situations, which may require
immediate action. Ability to apply principles of leadership and
management in daily practice.
Work Environment:
While performing
the duties of this job, BH Case management is provided as needed in the place
where the client resides or needs the service.
Case management is a community-based service and offers service in the
client's home, community center, and place of worship or treatment center. Case
managers will provide linkage, monitoring, access to services; provide
assessment and service planning, problem resolution and informal support
network building for clients on their caseload in a client driven fashion where
and when it is needed. Exposure to
outside weather conditions will exist. The noise level in the work environment
is usually moderate. The work environment for this position requires the employee
to have the skills and ability to perform their daily job duties and responsibilities
in an unstructured work environment.
It is WCSI’s
business philosophy and practice to provide reasonable accommodations,
according to applicable state and federal laws, to all qualified individuals with
disabilities.
This position description is not an employment agreement or contract, but rather a description of the expectations of job duties and responsibilities as assigned to this position. Management has the exclusive right to alter the scope of work within the framework of this position description and the position classification, at any time without prior notice.
