Westmoreland County 24-Hour Crisis Hotline   1-800-836-6010 T.T.Y Accessible

WCSI Position Title: Targeted Case Manager
Position Classification: Caseworker 1 (TCM) Introductory
Department: Behavioral Health
Supervisor: Casework Supervisor (BH)
Position Status: Full-Time/Regular/Non-Exempt
Prepared Date: 02/01/2013


This Position Description outlines Essential Duties and Responsibilities in which the incumbent will receive training on during a One (1) Year Introductory Period.

This is a full-time non-exempt position primarily responsible for the assessment of client functioning and the development, preparation and implementation of a comprehensive Targeted Case Management Service Plan. Primary work hours will be Monday thru Friday, 8:30 to 4:30 with a 1/2 hour lunch (37.5 hrs/week) unless otherwise agreed upon. Responsible for monitoring all services received by TCM clients, resource development, service linkage, crisis intervention services and client advocacy. Works as an interdisciplinary team member. Work assignments will be discussed at bi-weekly planning meetings. Goals and objectives will be developed and priority assignments identified. Maintains all TCM records and other relevant paperwork accurately and promptly.

Essential Duties and Responsibilities

Include the following, (other duties may be assigned as deemed necessary by management):

Compliance: Adheres to WCSI, state, county, and federal regulations governing Targeted Case Management service provisions. Attends specially designed training programs provided through WCSI, state, county, and federal agencies.

Case Management Activities: Assess client need utilizing the Environmental Matrix and Strength Based Assessment (SBA), client and/or collateral interviews, and reviews of clinical and social information. Needs assessment will consider current and historical information, with emphasis on precipitating factors to deteriorated functioning. Develops, prepares and implements a comprehensive Targeted Case Management Service Plan which includes short and long term goals/outcomes based on client, provider and TCM team input. Goals and outcomes are strength oriented and clearly operationally defined to facilitate assessment of progress. Outcomes will be directed towards reduced hospitalization, independent living, improved vocational/educational status and social supports. Conducts regular, documented re-evaluations of client progress. Ensures face-to-face contact to the client based on program requirements, working on a variable schedule as assigned by supervisor.

Crisis Intervention Activities: Participates in a rotating system to ensure that 24 hour crisis services are available. Responds to both face-to-face and telephone requests for intervention. Evaluates clients and works with Crisis Intervention services to arrange for urgent psychiatric care, if needed. Ensures that all alternatives to hospitalization have been explored.

Monitoring and Coordination Activities: Monitors all services received client by reviewing cases; meeting with family, significant others, relevant providers, advocates and attorneys; and attending TCM team meetings. Participates in interdisciplinary and psychiatric treatment team meetings as required. Ensures consumer needs are met through utilization of natural supports and other social services. Investigates new resources and communicates with respective providers on the client's behalf. Maintains current directory of community resources. Assists client with identification, linkage, access and coordination of these resources.

Advocacy Activities: Advocates for the client to ensure responsiveness from natural, community, generic and specialized services. Advocacy includes providing information, removing barriers, and creating options and resolving problems.

Case Documentation: Maintains Targeted Case Management records, charts contacts with clients and collateral contacts. Updates forms as needed. Reviews charts for compliance with regulations. Prepares for annual record audits by the county and state. Efficiently completes paperwork and other program related material. Consistently maintain service provisions in accordance with the department standard, as established by WCSI.

Professional/Technical Responsibilities: Extensive knowledge of theories, principles, and techniques related to service provided. Ability to establish/maintain effective working relationship with clients, associates and agency personnel. Knowledge of community resources and ability to facilitate coordination activities. Ability to prepare clear, concise reports and to communicate effectively, both orally and in writing.

Supervisor Responsibility

This position has no supervisory responsibility. The Caseworker 1 (TCM) reports directly to a Casework Supervisor and may also take direction from the BH Director and the Executive Director.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelor's degree in Social Service related field. Previous Casemanagement experience preferred.

Language Skills: Strong Interpersonal skills, effective oral and written communication skills.

Certificates, Registrations, Licenses: Valid PA driver's license, Proof of valid Auto Insurance, ACT 33 (Child Abuse), ACT 34 (Criminal Record) and FBI Clearance. There will be monthly screenings of PA Medicheck List, LEIE and EPLS.

Physical/Mental Demands: While performing the duties of this job, the employee is regularly required to operate a motor vehicle, sit, stand, walk, bend and lift objects of up to 10 pounds. The employee regularly uses a computer, phone, fax, copier and other essential office equipment to carry out daily work assignments. Substantial problem solving in response to urgent/emergency situations, which may require immediate action. Ability to apply principles of leadership and management in daily practice.

Work Environment: While performing the duties of this job, BH Case management is provided as needed in the place where the client resides or needs the service. Case management is a community based service and offers service in the client's home, community center, and place of worship or treatment center. Case managers will provide linkage, monitoring, access to services; provide assessment and service planning, problem resolution and informal support network building for clients on their caseload in a client driven fashion where and when it is needed. Exposure to outside weather conditions will exist. The noise level in the work environment is usually moderate.

Reasonable Accommodation: It is WCSI's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with disabilities.

This position description is not an employment agreement or contract, but rather a description of the expectations of job duties and responsibilities as assigned to this position. Management has the exclusive right to alter the scope of work within the framework of this position description and the position classification, at any time without prior notice.



770 East Pittsburgh Street
Greensburg, PA 15601

800-353-6467 toll-free
724-837-4345 fax
724-837-8294 fax

Get Hours & Directions


One Kensington Square
New Kensington, PA 15068

877-334-1774 toll-free
724-334-3211 fax

Get Hours & Directions