Westmoreland County 24-Hour Crisis Hotline   1-800-836-6010 T.T.Y Accessible

WCSI Position Title: Youth Services Facilitator
Position Classification: Caseworker 3 Level 2
MCR Code: P3002
Department: Behavioral Health
Supervisor: BH Program Manager
Position Status: Full-Time/Regular/Non-Exempt
Prepared Date: 06/26/2017


This is a full-time non-exempt position that is responsible for the facilitation and coordination of the Enhanced Child Centered Planning Meetings (ECCPM) for Westmoreland County MH clients and their families. Primary work hours will be Monday through Friday, 8:30 am to 4:30 pm with a 1/2-hour lunch (37.5 hrs./week).


As with all WCSI positions, it is the expectation that employees adhere to WCSI, County, State and Federal guidelines, regulation, policies and laws which govern the business and service of WCSI.


This position is ultimately responsible for the successful facilitation of Enhanced Child Centered Planning Meetings (ECCPM).  The population served by this position is reserved for those children and families for whom typical care patterns have not worked and who continue to struggle with serious emotional needs, risk of out of home placements, combination of longevity and intensity of service and pattern of failure to appear for services or failure to fill prescription. 


To be successful as a facilitator this position will be responsible for identifying suitable candidates for the model, performing outreach to the child, adolescent, and families as appropriate, identify prospective participants who could serve as natural supports for the family, determine the best time and place for the meetings to take place to facilitate the consumer’s and /or family’s participation, assist the family in securing a resource to secure an evaluation, complete the necessary documentation requirements for the position, and monitor the implementation of the objectives of the ECCPM Care Plan via the designated single point of accountability (SPA) and work with the SPA and family to ensure that the Care Plan stays on track

Essential Duties and Responsibilities

Include the following, (other duties may be assigned as deemed necessary by management):


Include the following. (other duties may be assigned as deemed necessary by management):

  • Provide support to families who are involved in the ECCPM process

  • Lead large group meetings and interactions

  • Ability to navigate complex cases and family dynamics for children and families with multi-system involvement and behavioral health needs.

  • Document the elements of a care plan and implementation of the care plan

  • Possess solid communication skills and work well under stress

  • Act professionally and maintain interpersonal boundaries

  • Knowledge of the children’s services offered throughout the county

  • Interact with individuals who encounter challenges within the system and identify barriers and solutions to the identified barriers

  • Ability to think globally and create new and inventive ideas for families in crisis


Crisis Intervention/Hospitalization Coordination:

Expected to evaluate potential crisis situations and arrange for inpatient as needed and explore all other alternatives to hospitalization. Works as a Base Service Unit Team Member.  Provides crisis services including telephone, walk-in, and mobile crisis services on an as needed bases.  May include coordination of 302 and 201 hospitalization and completion of all required legal documents and emergency phone coordination with county, local community hospitals, emergency medical services and police.


Related Service Management Activities:

Services are provided within the community, hospitals, RTF and at WCSI main office and site locations.  Duties are formatted in stages as follows: 

Stage 1 Initial Team Building

Stage 2 Identification of the Child’s/Adolescent’s/Family’s strengths

Stage 3 Envisioning

Stage 4 Goal Setting

Stage 5 Overcoming Barriers

Stage 6 Plan Development and Implementation

Stage 7 Closure


Program Development and Planning:
Assists in planning and continuous quality improvement and development of program to meet client and agency needs.


Program Coordination:
Responsible for the day-to-day coordination and implementation of program activities for the purposes of efficient and effective service delivery. Monitors the compiling, maintenance, and review of necessary client records to assure compliance with WCSI, MCO, county and state policies. Ensures the preparation and maintenance of statistics and reporting.

Community Education and Public Relations:

Participates in promoting public relations and community education activities as required. Performs public education activities within the community to gain acceptance and understanding of the ECCPM and other agency programs. Establishes and maintains effective working relationships with clients, families, staff, supervisors, and other providers including county/state agencies and professional groups/organizations.

Professional Responsibilities:
Extensive knowledge of theories, principles and techniques related to service provided. Knowledge of clinical modalities in family systems, levels of care and ECCPM model. Ability to establish/maintain effective working relationship with clients, associates, and agency personnel. Knowledge of community resources and ability to communicate effectively, both orally and in writing.

Supervisor Responsibility

This position has no supervisory responsibilities. The Youth Services Facilitator reports directly to the BH Program Manager and may also take direction from the BH Director or the Chief Executive Director.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
Master’s Degree in Social Science related field and previous Case management experience preferred. Excellent communication, leadership qualities, prior group facilitating experience and understanding of the group process, effective time management and project management skills.

Language Skills:

Strong interpersonal skills, effective oral and written communication skills.

Certificates, Licenses, Registrations:

Valid PA Driver’s License, Proof of Valid Auto Insurance, Act 34 (Criminal Record), and Act 33 (Child Abuse) and FBI Clearance. There will be monthly screenings of PA Medicheck List, LEIE and SAM.

Physical Demands:
While performing the duties of this job, the employee is regularly required to operate a motor vehicle, sit, stand, walk, bend and lift objects of up to 10 pounds. The employee regularly uses a computer, phone, fax, copier, and other essential office equipment to carry out daily work assignments.

Work Environment:
The Group Facilitator is a community based service and offers meetings in the offices of Westmoreland Casemanagement.  Other areas of service may include inpatient units, hospitals, residential treatment facilities, schools or other locations based on the needs of the family.

This position description is not an employment agreement or contract, but rather a description of the expectations of job duties and responsibilities as assigned to this position. Management has the exclusive right to alter the scope of work within the framework of this position description and the position classification, at any time without prior notice.



770 East Pittsburgh Street
Greensburg, PA 15601

800-353-6467 toll-free
724-837-4345 fax
724-837-8294 fax

Get Hours & Directions


One Kensington Square
New Kensington, PA 15068

877-334-1774 toll-free
724-334-3211 fax

Get Hours & Directions